Remote maintenance of machine plant or IT systems via the Internet is attractive for both sides: manufacturers or service providers can
guarantee their customers rapid support and extend the range of services they provide; the customers can receive professional support at any
time and the maintenance requirements and downtime are shortened – meaning costs are also reduced.
To ensure that such a profitable business relationship does not bring high follow-up costs with it, it is important that high IT security requirements are met. This results from
remote maintenance of plant or IT systems requiring that customers open their networks for external access. If malicious software or
unauthorized third parties are able to use this path to gain access to, for example, a production area and cause damage there, it could
involve substantial additional costs – and certainly affect the business relationship with the manufacturer or service provider.
We support manufacturers, service providers and also end customers that use remote maintenance services